The City of Syracuse

DocuPet is the official pet licensing partner for The City of Syracuse

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Why Docupet

Why License?

With DocuPet, your pet’s license is much more than just a tag. It’s their ticket home, their customized (and cute!) emblem, and a link to their personal digital record. It’s also your way of doing good - not just for your pet, but for the pets in need in your community.

Dog licenses are mandatory in The City of Syracuse. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe.

Since licensing your dog is a requirement, our goal is to make this process quick, simple, and valuable. Check out the ways you can license your pet below and feel good knowing that licensing revenue funds important initiatives helping to improve your community.

How to License

  • Online
  • In-person
  • Mail
  • Phone

The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload photos, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card and your package will be shipped out next business day. Each year, you just need to log in to your existing account and renew - it’s super easy!

License Now

In person licensing is available at the following location(s) however it’s important to know you will still receive your tag in the mail:

Syracuse City Hall: 233 East Washington Street, Syracuse NY, 13202

Don’t forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

If you wish, you can download the below form and complete it prior to arriving.

Download Registration Form

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.

Download Registration Form

If you’re having trouble licensing online and need to get your registration processed in a hurry, you can give our customer care team a call and they may be able to process your pet license over the phone. Note that we can only accept credit cards and Visa/Mastercard debit as payment.

License Fees

Pet licenses are required for all dog living in The City of Syracuse. Licenses are available for 1 or 3 year terms and must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.

Dog Licenses 1 Year Fee 3 Year Fee
Intact $20.00 $60.00
Spayed/Neutered $10.00 $30.00
Intact Dog
1 Year Fee $20.00
3 Year Fee $60.00
Spayed/Neutered Dog
1 Year Fee $10.00
3 Year Fee $30.00

A replacement City of Syracuse tag is available for a $5.00 fee or at no additional charge when you license your pet.

A fine up to $500 may be charged for failing to comply.

DocuPet Benefits

Found a lost pet?

If the pet is wearing a DocuPet tag, visit our site or their unique web address on the back of the tag, enter the code found on the pet's tag, and gain access to the contact information that pet’s owner has chosen to provide. You may also call our 24/7 dispatch staff at 1-877-239-6072

Is your pet lost?

Don't panic! We're here to help! Log in to your profile and report your pet lost by clicking on their name and then using the "Report Lost" button. Our dedicated staff is immediately alerted and an email will go out with your pet's information to registered members in your community. Log in Now

Account not yet activated? Call us at 1-877-239-6072

What is HomeSafe™?

The HomeSafe™ Lost Pet Service features an online tool that ties your pet's unique tag code to their online profile. This means that if anyone finds your pet, they can easily report them found through our site, and immediately get access to the contact information you have chosen to provide.

Our Found Pet report makes it easy for people to help your pet get home safe. We also have a dedicated dispatch staff that works around the clock, answering phone calls and working with members of the community to help get lost pets home safe.

Frequently Asked Questions

PROGRAM AND PARTNERSHIP

You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact the City of Syracuse directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.

LICENSING OPTIONS, DATES, AND LOCATIONS

You may license in person at Syracuse City Hall located at 233 East Washington St.

As you are required to provide documentation to demonstrate proof that your pet has been spayed/neutered, our customer care team members are not able to review this documentation and therefore cannot process new licenses for spayed/neutered pets over the phone. You must license online where you can upload the required documentation, or present it in person at a the City of Syracuse located at 10 N. Division St. Once we have documentation on file, we do not require it again, and thus, renewals can be processed over the phone.

No refunds are provided on licenses purchased regardless of circumstances.

Please ensure you have all the required documentation in order to licence your pet. If you have all the records you need to proceed you can license your pet online, or in person at the City of Syracuse located at 10 N. Division St. If this is your first time licensing a pet in Syracuse, click here to learn more. If you already have an account with us or have ever licensed a pet with the City of Syracuse click here to learn more.

In Syracuse, a pet license may not be valid at any time that a pet's rabies vaccination is not current.

Licenses expire exactly 1 or 3 full years from the license start date, depending on the license term selected. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.

Licenses are required to be renewed prior to the expiration date depending on the length of the license term you purchased.

FEES AND FINES

The fine for failing to license a pet is up to $500.

No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.

Please visit the City of Syracuse in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.

Visit this page for licensing options and fees: Licensing Fees

There are no senior rates to license your pet.

The City of Syracuse does not offer any special rates for veterans. Please call 315-448-8216 to directly to discuss.

If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by the City of Syracuse, you will be eligible to receive the new discounted rate. Otherwise, you can visit the City of Syracuse in person at 233 East Washington St and show proof of spay/neuter there.

ACCOUNT UPDATES

We're sorry for your loss. You can update a pet's profile via your online account or we can take care of it for you if you call 1-877-239-6072 or email info@docupet.com. Our customer service line is answered from 9:00AM to 8:00PM EST, Monday through Friday.

If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.

COMMUNITY AWARENESS (DOOR TO DOOR PROGRAM)

Contact DocuPet’s Customer Service Team at 1-877-239-6072 or email us at info@docupet.com

Our community representatives are only visiting homes to drop off information. They are not equipped to license at someone's door. DocuPet offers online sales and you may also visit a vendor location to license in person.

CITY INFORMATION AND CITY ORDINANCES

Visit this page for information on licensing ordinances/bylaws: Syracuse Code

The following species are required to be licensed: Dogs

Please get in touch with the City of Syracuse at 315-448-8216.

DOCUMENT SUBMISSION

To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.

To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.

A rabies proof is required to prove that your pet has been vaccinated against rabies. A rabies proof identifying your pet as spayed/neutered or a spay/neuter proof may be accepted as documentation of sterilization.

Documentation uploaded via the online system is reviewed within two business days.

If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:

  • The document provided is the right type of proof required.
  • Pet and pet owner account data matches your own.
  • The document is clear and legible.