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Get Started

If you have previously licensed a dog with the City of Syracuse, you already have an account with DocuPet.

If you have activated your account and logged in online, you will need your account credentials to complete your renewal. If you have forgotten your password you can reset it.

Login Now Reset Password

If you have not activated your account, you will need your activation code. You can do so by following the link provided in any emails we have sent you. You can also find this code on any mailed correspondence sent to you by DocuPet or call into our customer service team at 1-855-249-1370 to have a representative provide it. Our customer service hours are 9:00 AM – 8:00 PM EST, Monday through Friday.

If you can provide your dog's tag number and name, as well as your zip code and phone number, our online system can activate your account without an activation code. If your account will not activate, please consult your renewal letter/email to ensure you are entering the zip code our records have affiliated with your account.

Activate Account

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Complete your renewal

You Currently Have at Least One Dog with an Active License

Once you have successfully logged into your online account if you currently have a dog with an active license, you will be taken to your profile page. On the right hand side click the red renewal button to start the renewal process. Note that the renewal button will not be displayed unless one or more license is within 45 days of expiring.

You will then be taken to the License Your Pets page. Here you can edit your dog's details, add a new pet, update us on your dog's status (ex. no longer with you), and select a tag type.

In order to receive the discounted rate for a spayed or neutered pet, you will be required to upload a legible digital file of the certificate. If you cannot locate your certificate, please contact your vet for assistance.

Login Now

All Your Pets' Licenses Are Currently Expired

Once you have successfully logged into your online account, if you do not currently have any active licenses you will be taken directly to the License Your Pets page. Here you can edit your pet's details to qualify for a different license type (ex. your pet has been microchipped), add a pet, choose a renewal status, and select a tag type.

In order to receive the discounted rate for a spayed or neutered pet, you will be required to upload a legible digital file of the certificate. If you cannot locate your certificate, please contact your vet for assistance.

Login Now

Important to Note

If this is your first year renewing since your city partnered with DocuPet, you will get a new tag in the mail. If you have licensed with us before, you may choose to keep the DocuPet tag you have, or you may choose to receive a new one with your renewal. It does not cost extra to get a new tag if requested during the renewal process.

Please note if for any reason you no longer have your pet, you can update your renewal status to let us know. You can also email or call our customer service team and they will update your record.

Payment Options

You will be required to pay a fee for each of your pets' licenses. Please see the fee schedule below.

Category Fee
Not Spayed/Neutered Dog - One Year $20.00
Spayed/Neutered Dog - One Year $10.00
Not Spayed/Neutered Dog - Three Year $60.00
Spayed/Neutered Dog - Three Year $30.00

You can pay online with a Mastercard, VISA, VISA Debit, American Express or Discover. After your registration and payment has been processed our records will update to reflect an active license status and if you requested a new tag, it will be shipped within one business day.


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Keep your pet safe

Once you receive your pet's tag in the mail in approximately two weeks time, make sure you attach it to your pet's collar. It's also important to ensure your pet's profile is complete and up to date and that you're familiar with DocuPet's Lost Pet System in the event that your pet ever goes missing.

Login Activate

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Give us a call

If you would like to renew over the phone, give one of our helpful customer service representatives a call at 1-855-249-1370. Our customer service hours are 9:00 AM – 8:00 PM EST, Monday through Friday.

Please note we are only able to accept credit card (Mastercard, VISA, VISA Debit, American Express or Discover) payments over the phone.


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Our representatives will help complete your registration

Our representatives will enter the required information into our system on your behalf. You will be required to pay a fee for each of your pets' licenses as per the fee schedule below.

Category Fee
Not Spayed/Neutered Dog - One Year $20.00
Spayed/Neutered Dog - One Year $10.00
Not Spayed/Neutered Dog - Three Year $60.00
Spayed/Neutered Dog - Three Year $30.00

After your registration and payment has been processed our records will be updated to reflect a an active license status and if you requested a new tag, it will be shipped within one business day.

You will also be sent an email with a receipt and a link to activate your online account if you have not already done so in the past.

Please note if for any reason you no longer have your pet, you must let our customer service team know so we can update our records.


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Keep your pet safe

Once you receive your pet's tag in the mail in approximately two weeks time, make sure you attach it to their collar. It's also important to ensure your pet's online profile is complete and up to date and that you're familiar with DocuPet's Lost Pet System in the event that your pet ever goes missing.

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Download or pick up a registration form

If you would like to mail your registration form or complete it prior to arriving at one of licensing locations, you can download and print our offline form.

Download Offline Form

Otherwise you can visit one of the following vendor locations to pick up a form and license in person:

  • Syracuse City Hall
    233 East Washington Street, Syracuse NY, 13202

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Complete the form and provide payment

You will be required to pay a fee for each of your dogs' licenses. Please see the fee schedule below.

Category Fee
Not Spayed/Neutered Dog - One Year $20.00
Spayed/Neutered Dog - One Year $10.00
Not Spayed/Neutered Dog - Three Year $60.00
Spayed/Neutered Dog - Three Year $30.00

We only accept check or money order by mail. If you are visiting one of our vendor locations you may pay by cash, check or money order. Please make checks payable to the Office of the City Clerk.

Mail your form to:

Syracuse City Hall
233 East Washington Street, Syracuse, NY 13202

Drop it off at one of the vendor locations listed above.

After your registration and payment has been processed our records will be updated to reflect a an active license status and if you requested a new tag, it will be shipped within one business day.

It is important to note that mailed and in-person applications are not always entered into our system immediately and this will often delay the shipment of your pet's tag. If you would like to ensure your pet's license application is processed right away please license online, or by phone.

You will be sent an email with a receipt and link to activate your online account where you can upload more information about your pet. Please note if for any reason you no longer have your dog, you must let our customer service team know so we can update our records.


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Keep your pet safe

Once you receive your pet's tag in the mail in approximately two weeks time, make sure you attach it to their collar. It's also important to ensure your pet's online profile is complete and up to date and that you're familiar with DocuPet's Lost Pet System in the event that your pet ever goes missing.