Keep your pet safe.
Did you know you must renew your dog's license every year or every three years? Renewing a license only takes a few minutes.
By maintaining a valid license for your dog, you’re doing your part to help support your local pet community, and ensuring your own dog is well looked after should they ever find themselves lost.
The City of Syracuse’s dog licensing partner, DocuPet Corp., specializes in ensuring all dogs hold a valid license. If your dog's license is up for renewal or expired, you’ve likely heard from us. Please don’t hesitate to get in touch with our team if you have any questions or comments. We’re here to help!
Ready to renew? Here's how.Get Started
New to licensing? Avoid the fine and get started today.Learn More
Top 5 FAQ about renewals
I’ve licensed my dog in the past, but never online. What do I do?
Best-case scenario, this year you’ll renew online and create your dog's full profile. You’ll need to use the link provided in our email communication to you, or your activation code, to access your DocuPet account. No matter when or how you licensed in the past, if you have ever held a dog license in the City of Syracuse, you have an account with us. Your activation code can be found:
- In the letter that was sent with your original tag order if you licensed offline.
- In any and all renewal reminder letters.
- By calling or emailing our helpful customer service team.
Remember, if you previously provided an email address when licensing your dog, you will have received one or more emails from us with a link to access your online account.
Of course, if you wish, you can license offline. Learn how here.Offline Licensing Options
Why do I have to renew my dog's license every year or every three years?
Cities and towns provide a lot of great services to help keep our communities safe and when it comes to pets, it’s easy for things to quickly become out of control. City officials are responsible for everything from animal control and pet rescue, to maintaining dog parks and trails. You do your best to keep your pet safe and happy but we all know, accidents happen. A license allows officials and your fellow citizens to identify an animal, contact their owner, and make decisions that are in the best interest of the pet.
Since the last time I licensed, my dog has been spayed or neutered. How can I update their profile to receive the correct rate?
The City of Syracuse provides discounted licensing rates for spayed/neutered dogs. If your pet has been sterilized since their last license, you will need to update their profile to reflect these changes. Once updated, you will automatically be charged the correct rate when you renew their license.
In order to receive the discounted rate, you will need to provide proof that your pet has been spayed or neutered. During the licensing process you are required to upload a legible digital file of the certificate. If you cannot locate your certificate, please contact your vet for assistance. If you already have an account click on the “View Submitted Documents” button on the right to upload and submit a file.
I renewed my dog's license but didn’t get a new tag. Why?
99% of the time it’s because you did not specify you would like a new tag when completing the renewal process. For the sake of not generating unnecessary waste, we would recommend only replacing your dog's tag if the tag has been lost or is showing signs of wear. You can order a replacement tag through your online account for $5.
Wondering when your new tag will arrive?
Typically tag shipments are received in the mail 10-12 business days after your order is processed. You can login anytime and access your profile and not to worry, city records will show your dog has an active license.
Get the most out of your DocuPet Program
Our mission at DocuPet is to provide a safe and happy home for every pet. This starts with licensing, but it doesn't end there.